English T08 Nicoll Osorio

Evaluate the quality of service tics of quality service: Tangibility: Availability of personnel and communication with the client; Reliability: The staff has the necessary skills; The service is carried out with the necessary competence and expertise; Speed: The service is carried out within the time limits desired and accepted by the customer. Courtesy: Personnel show kindness and respect in personal contact with the customer. Security and Safety: when the service is provided, full safety and absence of risk and doubt are guaranteed. Accessibility: The service can be used without obstacles and difficulties in the desired moment. Correspondence: The customer is informed correctly, in a language that is easy and understandable for him/her. Exercise class:  ¿What does this picture say to you? In the image I can see the qualities to offer a good service that makes the customer satisfied.  ㅤ ㅤ ㅤ ㅤ ㅤ What's your favorite store/hair salon/barbershop? Why do you keep going ther...

 1. How do you ask for a favor? Do you think, I could borrow your car, this afternoon? 2. How do you turn down a request?  I'm sorry, but I don't have money.  3. How do you give acceptance? No problem. I understand, no worries, Don't worry.  4. How do you offer a solution? I have an idea. Maybe you could get Jack to lend you his car. 

1. Do you repair your computer yourself?  - I got my computer repaired by technical 2. How do a business keep his clients coming back?  - The best attention  - Good quality, reasonable prices/sales - Fast service  - Good presentation 3. What's your favorite store/hair salon/barbershop? Why do you keep going there? - I always have my hair washed at AB'HAIR. Service is fast and prices are reasonable. 4. Are you good at planning events? Do you make a to do list?  Yes, I am good at event planning because I studied at SENA to have an event operator technician.the list I make for before and during the event is:   - Set up the room  - Send the invitations - Check the sound system - Put up the signs - Hand out the agenda - Organized menu - Cost are quoted  

  Passive Causative Causative verbs are used when one person makes another do something. The passive is used when the focus is on the thing rather than the person. When you combine them, you are essentially saying that someone caused something to be done (by someone). Let's say you to want to have a new kitchen cupboard so call the carpenter and he does your work (Means take all the measurements , Get s the cupboard - Everything he does for you) so this is causative why because you are not doing this work but you are saying to something to do this for you.  My practice: EXERCISES:

 

 Do you consider yourself a healthy person?  No, I have very poor defenses and I often get sick. I also have a bad diet because I don't eat on time or just don't eat. Before, I used to eat very bad diets for my health, so I ended up having a very slow metabolism. What do you do to be healthy? I don't really do much to be healthy because I am very distracted and my attention always goes to my studies or hobbies. I don't eat fruits or vegetables and I don't like going to the doctor either.

Drawing conclusions (Must/Must not)  

 Make a medical appointment

 OFFER HELP