Unit 3 Evaluate the quality of service

-

Evaluate the quality of service

tics of quality service:

Tangibility: Availability of personnel and communication with the client;
Reliability: The staff has the necessary skills; The service is carried out with the necessary competence and expertise;
Speed: The service is carried out within the time limits desired and accepted by the customer.
Courtesy: Personnel show kindness and respect in personal contact with the customer.
Security and Safety: when the service is provided, full safety and absence of risk and doubt are guaranteed.
Accessibility: The service can be used without obstacles and difficulties in the desired moment.
Correspondence: The customer is informed correctly, in a language that is easy and understandable for him/her.

Exercise class: 

¿What does this picture say to you?
In the image I can see the qualities to offer a good service that makes the customer satisfied. 




ㅤ




ㅤ

ㅤ

ㅤ

ㅤ

What's your favorite store/hair salon/barbershop? Why do you keep going there?

- I always have my hair washed at AB'HAIR. Service is fast and prices are reasonable.


PRACTICE QUESTIONS QUALITY SERVICE 







Comentarios

Publicar un comentario

Entradas populares de este blog

Unit 5 Tell someone about the news

-
Imagen
 Lesson #2  Tell someone about the news My aunt meets hurricane Julia Hurricane Julia hit Colombia in October 2022. My aunt Dina was at her home in San Andres when the hurricane left her without a roof. She said she was very scared because her roof was blown off. My aunt and my cousin locked themselves in their room along with two of her other friends until the storm passed. When she turned on the TV the reports said that a tropical cyclone became a category 1 hurricane, they said that only 2 people were injured, 2 houses were destroyed and 101 were damaged. According to the authorities the hurricane had caused rains and electrical discharges considered light. Warmin g up: What does the news say about the weather? The news said that the weather was terrible due to the rains. Could you make your bed? - She asked me if I could make my bed. Could you pick your brother up from school? - She asked me if I could pick up my brother at school. Exercises: Convert the sentence...
Leer más
-
Imagen
TAG QUESTIONS The question tags are grammatical elements that are placed at the end of a sentence in the form of a short question and whose structure is opposed to the previous sentence. That is, if a sentence is affirmative, the accompanying question tag will be negative. The two main rules for forming question tags are that when a sentence is affirmative, the question is negative. Whereas when a sentence is negative, the question is positive. Structure:  Affirmative sentence + negative question tag. Example: - You have been there, haven’t you? - He isn’t coming, is he?
Leer más

Unit 5 Convey a message

-
Imagen
History of natural disaster in Colombia The Eje Cafetero earthquake occurred on January 25, 1999 and greatly affected the departments of Quindío and Risaralda, where approximately 1,000 of their inhabitants lost their lives. This figure increased with the first aftershock, where an undetermined number of people died while trying to rescue their property from the semi-destroyed structures. Added to this were deaths caused by vandals, attacks on shops and houses, and fights over food, water and shelter, leaving an approximate number of 2,000 deaths in total. Nearly 4,000 people were injured and around 500 were reported missing. As the disaster destroyed the main control and aid structures in the city of Armenia (the police headquarters collapsed immediately, as well as the fire station, the Office of Forensic Medicine and the Civil Defense) there were no means for proper reporting and Good casualty count. The main economic activity in the region, the Colombian coffee industry, was hi...
Leer más